Privacy Policy for ViaOrder Travels

This Privacy Policy describes how ViaOrder Travels (referred to as "we", "us", or "our") collects, uses, and protects your personal data when you use our website viaorder.top, or any services provided by us. We are committed to protecting your privacy and handling your data in an open and transparent manner, in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR).

1. Data Controller

The data controller responsible for your personal data is ViaOrder Travels, based in Austria.

2. Information We Collect

We collect various types of information in connection with the services we provide, which may include personal data:

• Personal Identification Information: We may collect your name, email address, postal address, phone number, date of birth, and passport details when you book travel services, subscribe to our newsletter, or contact us.
• Payment Information: When you make a booking, we collect payment details such as credit card numbers or other payment method information. Please note that we do not store full credit card details on our servers; these are processed securely by our third-party payment processors.
• Travel Details: Information related to your travel preferences, dietary requirements, health conditions (if relevant for travel arrangements), and other special requests to facilitate your bookings.
• Communication Data: Records of your communications with us, including emails and enquiries via our website.
• Technical Data: Information about your device and how you interact with our website, such as IP address, browser type, operating system, referral URLs, pages viewed, and access times. This data is collected automatically through cookies and similar technologies.

3. How We Use Your Information

We use the collected information for various purposes, primarily based on the necessity to perform a contract with you, comply with legal obligations, or pursue our legitimate interests:

• To Provide Travel Services: To process your bookings for flights, accommodation, tours, and other travel-related services, and to communicate with you about your reservations.
• Customer Support: To respond to your inquiries, provide customer service, and resolve any issues you may encounter.
• Marketing and Communication: To send you newsletters, promotional offers, and information about our services that may be of interest to you, based on your consent where required. You can opt out of these communications at any time.
• Website Improvement: To analyze website usage, improve the functionality and user experience of our online platform, and ensure technical stability.
• Legal Compliance: To comply with legal obligations, enforce our terms and conditions, and protect our rights and the rights of our users.

4. Sharing Your Information

We may share your personal data with third parties in the following situations:

• Travel Service Providers: To facilitate your travel bookings, we share necessary personal data with airlines, hotels, tour operators, car rental companies, and other travel service providers.
• Third-Party Service Providers: We work with trusted third-party service providers who assist us in operating our website, conducting our business, or providing services to you (e.g., payment processors, analytics providers, IT service providers). These third parties are contractually obligated to protect your data and are only permitted to use it for the purposes for which it was shared.
• Legal Requirements: We may disclose your information if required to do so by law, in response to a court order, or to cooperate with law enforcement or other governmental agencies.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal data may be transferred as part of that transaction.

When sharing your data with third parties, especially those located outside the European Economic Area (EEA), we ensure appropriate safeguards are in place, such as standard contractual clauses or reliance on adequacy decisions, to ensure your data receives a similar level of protection.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, misuse, alteration, or disclosure. These measures include encryption, access controls, secure servers, and regular security assessments. While we strive to protect your personal data, no method of transmission over the internet or method of electronic storage is 100% secure.

6. Data Retention

We will retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy, unless a longer retention period is required or permitted by law. This includes retaining data to fulfill our contractual obligations, resolve disputes, and comply with legal obligations.

7. Your Data Protection Rights

Under GDPR, you have the following rights regarding your personal data:

• The Right to Access: You have the right to request copies of your personal data held by us.
• The Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
• The Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
• The Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
• The Right to Withdraw Consent: Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.

To exercise any of these rights, please contact us using the contact details provided below. We will respond to your request within one month.

8. Cookies

Our website viaorder.top uses cookies to enhance your browsing experience, analyze site usage, and support our marketing efforts. Cookies are small data files stored on your device. You can manage your cookie preferences through your browser settings.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

ViaOrder Travels

Austria

Phone: +43 660 2677381

You also have the right to lodge a complaint with a supervisory authority, particularly in the Member State of your habitual residence, place of work, or the place of the alleged infringement, if you believe that the processing of your personal data infringes GDPR.